Refund policy

Thank you for shopping with Berkat. We strive to provide a smooth and satisfying shopping experience for all our customers. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The return request is raised within 3–7 days of delivery
  • The product is unused, unwashed, and returned in its original packaging with all tags attached

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased during sale or clearance offers
  • Used, washed, or damaged products after delivery
  • Customized, altered, or personalized items

3. Return Process

To request a return:

  1. Contact our support team with your order details
  2. Share clear photos/videos of the product if required
  3. Once your request is approved, our team will guide you through the return process

4. Refund Process

After the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be credited to the original payment method
  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit

5. Exchange Policy

We may offer size or product exchanges depending on product availability.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 24–48 hours of delivery with proper photos/videos for quick resolution.

7. Cancellation Policy

  • Orders can only be cancelled before shipment
  • Once the order has been shipped, cancellation requests may not be accepted

8. Shipping Charges

  • Original shipping charges (if applicable) are non-refundable
  • Return shipping charges may apply in certain cases

9. Contact Us

For any refund, return, or exchange-related support, please contact us: